Return Policy
Please review our return and shipping policies before placing an order.
At Bluez, all products are sold strictly for laboratory research purposes only. Due to the sensitive and controlled nature of research materials, all sales are final.
We do not accept returns, exchanges, or refunds once an order has been shipped.
This policy ensures product integrity, prevents contamination risk, and maintains strict quality control standards.
We ask that you inspect your order immediately upon delivery.
If your package arrives damaged, defective, or incorrect, you must notify us within 24 hours of delivery by contacting us at sales@getbluez.com and providing clear photos of the issue.
Failure to report issues within 24 hours may result in the claim being denied.
If an error is verified on our end, we will work promptly to resolve the issue at our discretion.
Customers are responsible for ensuring all shipping information is correct at the time of purchase. Bluez is not responsible for lost or delayed shipments due to incorrect address information.